REFUNDS/STORE CREDIT

If you paid full price for your online order you are eligible for a refund back to the account you used to purchase. Once your return is received we'll email you advising you of your refund being actioned. 

If your item/s were on sale, we would refund you in the form of an online credit. We can exchange sale items for a different size or colour depending on availability, but we can’t refund sale items, sorry!

All returns need to be within 30 days and in original purchase condition, with tags still attached.

TIME FRAME FOR RETURNS

All online orders must be returned within 30 days of receiving your purchase. Please contact us for returns outside of this timeframe. Where delivery has been delayed for an online order, we will take into consideration the delivery date, as well as the purchase date.

RETURN POSTAGE

If you've received a faulty or incorrect product, no worries - we'll sort your postage! Just hit us up at oldhagsactivewear@gmail.com For standard returns, postage is on you.

EXCHANGES

You can exchange any items you have purchased online for a different size or colour, OR you can go for a different item. If you’re exchanging for a different item and there’s a price difference, no problem! We can either refund the difference or process the extra payment with you. Our exchange process is super lenient as we understand that you can’t try before you buy online.

PRIVACY POLICY

Don’t worry, your personal details are for Old Hag’s eyes only – we won't give your info out to anyone (unless of course, we have to under the law!).

LOST MAIL

We do our best to track your parcel and make sure it gets to you within NZ Post’s advertised timeframes on their website. Sometimes parcels get lost - please check your tracking number in your confirmation email and contact NZ Post if your parcel has gone AWOL. We will do our best to accomodate your lost package needs if we can.